Telephone Skills Course

This course is geared towards non-native English speakers with a fair grasp of English but with limited pronunciation and/or customer relation skills. Telephone Skills training is ideal for receptionists, secretaries and customer service executives.

Course Objectives

Upon successful completion of this course, students will be able to:

• Take a successful telephone call using the correct greetings and closings
• Communicate through the telephone successfully when taking messages

Course Methodology

All learning is reinforced through practical, authentic exercises requiring active student participation. On average, 75% of the course is spent actually on practical exercises.

Course Outline

Telephone skills course focus includes:

• Telephone etiquette
• Correct greetings and closings
• Pronunciation skills improvement
• Listening comprehension skills improvement
• Targeted focus on job-specific vocabulary, phrases, frequently asked questions, and standard responses to those questions
• Handling difficult caller

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