A Course in Effective Communication Skills to Create Harmonious Relationships at The Workplace
What Are Communication Skills? How does it relate to Interpersonal Skills?
Communication is a 2 way feedback process of making ourselves understood and understanding others. To communicate effectively, one needs to engage actively the 5 senses in a conscious and continuous analytical effort. Typically, it is understood as a process involving the faculties of speaking, listening, seeing and thinking.
Interpersonal skills include the habits, attitudes, manners, appearance, and behaviors we use around other people which affect how we get along with other people. We sometimes do not understand how important interpersonal skills really are. It's easy to laugh and make jokes about people who obviously lack interpersonal skills, but sometimes we need to examine our own impressions on others to better prepare for success in life as well as for a productive career. In other words, these skills are
Therefore, effective communication is the bedrock of interpersonal skills and is the key factor in creating harmonious relationships at the workplace.
There are just 4 fundamental communication skills which form a process that is applicable to all situations:
These individual skills need to be applied appropriately. For example, if you:
The process described above is applicable to all people-situations anywhere, in the following ways:
Benefits Of Improving Communication Skills
Some of the advantages of improved communication skills are that you will be better at:
What Is The Course All About?
This course is a 2-3 day intensive course for organizations that need to develop critical communication skills for building harmonious working relationships. This course employs adult learning techniques with simple, effective and yet practical lessons. Participants will be encouraged to apply and practice the lessons through group activities and personal interaction. At the end of the course, participants will be able to connect with other people effortlessly, know the right things to say and make communication in general an easy process.
The main objectives of this course are to assist working adults to improve their interpersonal skills in order to
The course will apply adult learning principles to facilitate understanding, effectiveness and retention. 80% of the course will consist of group and personal activities, which allow the participant to learn, develop and practice vital communication skills.
The course will cover the following main topics:
Module 1 Speaking Skills
Module 2 Listening Skills
Module 3 Seeing Skills
Module 4 Thinking Skills
Module 5 - Decision Making Roles
Module 4 Raising Difficult Issues
Module 5 Getting Along With A Difficult Boss
Module 6 Working With Difficult Colleagues
Module 7 Developing Trust With Colleagues
Module 8 Giving positive Feedback
Module 9 Expressing Appreciation
Dynamic Speakers Training Centre (001648118-W)
23-3 2nd Floor, Jln SS23/11, Taman SEA, 47400 Petaling Jaya, Selangor, Malaysia
This company is owned by Danny Lim firstname.lastname@example.org +6016-6522629
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